| s k i l l s |
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writing/layout
framemaker, framemaker + sgml, quarkxpress, pagemaker, microsoft word, bbedit, vi
online help
webworks pro, robohelp, robohelp html, ehelp
art/graphics
illustrator, freehand, photoshop, macpaint/superpaint, paint shop pro, gifbuilder, debabelizer
other
adobe golive, adobe acrobat, filemaker pro, fetch/ftp, telnet, visual basic/vba, javascript
platforms
macintosh, windows 3.1/95/nt/2000/xp, solaris, linux
protocols
tcp/ip, atm, appletalk/ara, ppp/pap/chap, adsl/hdsl/sdsl, skip/pgp/ipsec, smtp/pop, radius
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| e x p e r i e n c e |
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funk software
cambridge, massachusetts
principal technical writer: April 2003 to present
wrote and illustrated printed and electronic documentation and online help for funk's steel-belted radius and proxy product lines.
celox networks
southboro, massachusetts
senior technical writer: february 2001 to january 2003
wrote and illustrated printed and electronic documentation for celox's ip/atm service creation switch.
developed manual design for all celox documentation.
lucent technologies
core switching products group - westford, massachusetts
principal writer/group leader: april 2000 to february 2001
managed group of four writers responsible for manuals and release notes for lucent's ip/frame relay/atm switches/routers (cbx 500, b-stdx 8000/9000, gx 550). contributed to lucent's xml/sgml documentation initiative.
numega labs/compuware
nashua, new hampshire
senior technical writer: november 1998 to april 2000
responsible for printed and electronic documentation and online help for numega's trackrecord (defect tracking) and testpartner (automated testing) products. developed manual design for all new compuware documentation. helped develop compuware/numega style guide for printed documentation and online help.
sun microsystems, inc
network security products group - chelmsford, massachusetts/palo alto, california
senior technical writer: january 1997 to november 1998
responsible for printed, electronic, and web documentation for sunscreen skip/ike application, efs firewall hardware/software, and related encryption/authentication products.
pc networking products group - chelmsford, massachusetts
senior technical writer: april 1995 to january 1997
developed printed, electronic, and web documentation for webscout and
pc-nfspro (network suites) and pc-nfs.
wildfire communications, inc.
lexington, massachusetts
principal technical writer: july 1994 to april 1995
founded wildfire's writing department. specified hardware and software for text, illustration, and publication. designed, wrote, and illustrated the wildfire user's guide and the wildfire administrator's guide. designed and wrote the wildcard quick reference card and the ascii online help system for the wildfire console application. developed release notes, marketing collateral, internal engineering documents, and other publications.
cayman systems, inc.
cambridge/woburn/stoneham, massachusetts
documentation manager: april 1989 to july 1994
founded cayman's writing department. specified hardware and software for text, illustration, and publication. developed documentation style standards and templates. wrote, illustrated, and maintained over 30 manuals, including the gatorlink user's guide (1993 stc achievement award winner), the cayman network reference (1991 stc excellence award winner), the setting up your gatorbox cs manual (1991 stc merit award winner), the gatorkeeper user's guide , the cayman command line interface user's guide , the gatoraid technical support handbook, manuals for smtp mail gateways, ethernet cards, and an x windows client application; technical notes; and release notes. designed and published the quarterly communigator technical support newsletter (1991 stc merit award winner). helped design the user interface for gatorkeeper (cayman configuration application) and telnet-based configuration command line interface. served as publications resource for marketing, sales, manufacturing, and technical support departments. hired, trained, and supervised permanent and contract technical writers as needed. conducted documentation usability testing and customer interviews.
cullinet software, inc. (now part of computer associates)
westwood, massachusetts
documentation group leader: december 1986 to april 1989
lead technical writer: september 1985 to december 1986
technical writer: september 1984 to december 1985
managed a group of four writers and two course developers to produce all documentation for the cullinet human resource system (payroll, personnel, applicant tracking). managed the redesign of the chrs documentation sets, which included user guides, reference guides, operations manuals, system guides, class aids, and lab workbooks. designed and wrote the chrs batch operations guide, the payroll user guide, the payroll internals manual, the payroll administration guide, and the payroll reference manual.
nexus technologies, inc.
boston, massachusetts
technical writer: december 1982 to september 1984
managed product development for the legal/ease accounting software (time & billing, general ledger, payroll, checkwriter). designed and wrote the legal/ease time and billing workbook and the legal/ease software reference manual. published the nexus update, a six-to-eight page user newsletter.
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| e d u c a t i o n |
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business
babson college, wellesley, massachusetts
master in business administration
current gpa 3.87. still in process. . .
law
boston college school of law, newton, massachusetts
juris doctorate, june 1982
admitted to the massachusetts bar, december 1982
retired from the practice of law, december 1982
undergraduate
dartmouth college, hanover, new hampshire
bachelor of arts (government/computer science), june 1979
before that. . .
king philip regional high school, wrentham, massachusetts
phillips andover academy, andover, massachusetts
aramco schools, abqaiq/ras tanura, saudi arabia
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