Riyality Documentation & Design

Building a quality product isn't enough; to ensure customer satisfaction, you must help customers understand what your product is and how to use it to their best advantage. That's where RD&D can help.

Riyality Documentation & Design offers a complete array of documentation services for hardware and software companies. We can help you develop print documentation (which includes both hardcopy manuals and manuals in electronic formats such as Adobe Acrobat), online help (WinHelp or HTML Help), and web-based support.

RD&D helps you identify what manuals (concept guides, installation/configuration guides, user guides, administration guides, reference manuals, troubleshooting guides) you need, what information each manual should contain, and how each manual should look. If you have an established "look" for your documentation, we will deliver manuals that match your corporate identity. If you want us to help you identify a format for your manuals, our writers and designers will work with your staff to create materials that are attractive, effective, and distinctive. We can deliver print files in a variety of formats, including FrameMaker, Microsoft Word, PageMaker, and QuarkXPress.

Online help lets users look up concepts, procedures, and reference topics without leaving the application they are using. RD&D identifies the different types of information you need to deliver in a help system, develops a structure that lets users find the information they need quickly and easily, and writes help topics that are succinct, helpful, and complete. Depending on your project's needs, RD&D can craft online help in WinHelp, HTML Help, or JavaHelp format to complement your software.

A good web site needs to be attractive, interesting, and easy to navigate. Developing a site requires an eye for graphic design, an awareness of advances in web technology, and an understanding of your visitors' expectations and needs. RD&D specializes in development of web pages that use technologies such as DHTML, Java, and cascading style sheets that support your message, not overshadow it with glitzy special effects.